Storm Assistance Center

    Resources for Recovery

    Resources for Recovery


     Storm Assistance FAQs


    Q  I am having trouble making my loan payments. What can I do?


    A  Smart Financial is here to assist our member-owners recover from the devastating effects of the storm.  You may skip up to 2 payments on your qualifying Smart Financial auto or personal loan(s) between now and October 31.  During this time, we are waiving the $25 fee for each skipped loan.  Just click here to apply.


    Q  I need to file an insurance claim.  Who should I call?


    A  If you need help filing an insurance claim, our Smart Insurance Group team is standing by and will be with you every step of the way. You can contact them at 713-407-1994.


    Advice from the Texas Department of Insurance if your home was damaged by Harvey:


    Advice from the Texas Department of Insurance if your auto was damaged by Harvey:


    Insurance Carriers Contact Information


    Q  I can't get to an open branch and I need to make a deposit, pay a loan, or transfer funds.  What can I do?


    A  You can access account information 24/7 online, make loan payments or transfer funds using Virtual Branch and our mobile app or by calling SmartLine at 713.850.1254 or 800.537.7133 for automated account information.  You can also make check deposits using the mobile deposit feature on our mobile app.




     Resources for those impacted by

    Hurricane Harvey


    Houston Command Center of the United States Coast Guard;

    • 281-464-4851

    • 281-464-4852

    • 281-464-4853

    • 281-464-4854

    • 282-464-4855

    Group Rescue: 713-426-9404

    TXDOT: 800-452-9292

    Find Towed Vehicle: 713-308-8580


    FEMA Hurricane Harvey


    City of Houston Emergency Operations Center


    Disaster Assistance  - If you do not have flood insurance, you may 

                                       be able to file for Federal Assistance here

  - If you have flood insurance you can file a claim here


    United Way After the Storm Resource Guide


    American Red Cross Texas Gulf Coast Region

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