MobiMoney FAQs

    What is MobiMoney?

    Answer:

    MobiMoney is a Card Controls Application.

    • Card Controls – Card on/off, Location-based, Transaction-type, Merchant-type, Threshold-based
    • Card Alerting – Card Status, Location-based, Transaction-type, Merchant-type, Threshold-based
    • Mobile Banking includes: Account Balance, Transaction History, Intra Bank Transfers for debit only

    How do cardholders enroll?

    Answer:

    To enroll cardholders simply need to download the application from the Google Play Store or Apple App Store and have their cardholder information ready to enter.

    When the cardholder signs up on the MobiMoney app, does it start immediately or is there an overnight process before it starts working?

    Answer:

    The MobiMoney app starts immediately.

    Where is the menu on an Android Device?

    Answer:

    The menu will show by holding down the button below.

    How does the Cardholder set controls and alerts?

    Answer:

    MobiMoney enables the cardholder to set controls and alerts to limit fraud. These are set, and can vary, for each card registered and can be changed under the “Control Preferences” and “Alert Preferences” tab.

    What is the difference between Card On/Off and other transaction sub-controls?.

    Answer:

    Card On/Off allows the cardholder to quickly disable or enable the card as a whole. The sub-controls allow the cardholder to set controls based on transactions they don’t often participate in.

    Manage Card Set Control/Alert Preferences
    This card is turned OFF. All transactions except recurring will be denied until card is turned back on Transaction type controls are enabled. In this instance “eCommerce, Mail/Phone, and other” will all be denied.

    For recent transactions, how many can be displayed? How far back does it go?

    Answer:

    The configuration shows the last 50 transactions or the last 3 months of transactions.

    If I have two cards registered can I transfer funds from Card 1 to Card 2?

    Answer:

    Only Intra-Card transfers are available in MobiMoney. If Card 1 has two linked accounts funds can be transferred from Account 1 to Account 2.

    I received a push notification but don’t know why?

    Answer:

    Find and tap the transaction you received the push notification under the “Recent Transactions” tab. The “Transaction Details” screen will show the pertinent details of the transaction and by tapping on the dollar amount (top right) the screen will show what alert and controls settings would have triggered a notification.

    Transaction Details Additional Details
    Once you’ve found and tap on the specific transaction in the “Recent Transactions” this screen will appear By tapping “tap to see more details” you can see why MobiMoney DENIED or ALERTED for a specific transaction
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